Website maintenance and support from Melbourne for business-critical websites and eCommerce stores, whoever built them. One multidisciplinary team handles security, updates, performance and ongoing improvement, with the continuity needed long after launch.
Emote Digital is a website support and maintenance agency in Hawthorn, Melbourne, founded in 2001, maintaining websites we built and websites we inherited across open source, enterprise and custom platforms, with the right partnerships in place across a wide ecosystem of platforms and hosting providers. Our client relationships are built for the long term: we have supported the Mental Health First Aid Australia shop since 2022, documented in the case studies on this website.
Recognise the situation
Does this sound familiar?
Support becomes more valuable when the operating problem is made visible rather than reduced to a list of tickets. Most support conversations start with one of these four situations.
01
Every change needs a quote.
Small requests take too long to approve and schedule.
02
Ownership of the website is unclear.
Suppliers blame each other when something goes wrong.
03
Specialist gaps slow progress.
Internal teams cannot cover every digital discipline.
04
The website stops evolving.
The platform no longer keeps pace with the organisation.
The pattern
Where platforms lose momentum.
The habits we see when support is reactive rather than accountable.
Tickets instead of a planMaintenance deferred until it breaksPerformance never measuredNo single owner after launch
What sits under this service
One team, every discipline after launch.
We keep every discipline around the platform after launch. Priorities are agreed, work is planned and knowledge stays with one accountable team. That includes growth: as a conversion rate optimisation agency in Melbourne, we improve what the website converts, not only how reliably it runs.
Both routes give you access to the same multidisciplinary team, whether we built the platform or you are bringing one built elsewhere. The appropriate route depends on the platform, its importance and the immediate need. Either way, how a support engagement runs week to week is set out in writing.
Recommended for business-critical platforms
Retained support services
Your dedicated long-term digital support partnership, with reserved capacity and greater certainty around response times.
From 20 hours per month on a quarterly commitment
Reserved monthly capacity and a dedicated Project Manager
Agreed service levels and priority response times
Proactive planning, recommendations and continuous improvement
Flexible use of hours across strategy, user experience, development, quality assurance and more
Scale your allocation as requirements change
For occasional or project-specific needs
Flexible support hours
Expert digital support when you need it, without an ongoing retained arrangement.
Purchase support-hour blocks starting from 30 hours
No monthly or quarterly commitment
Access to the same multidisciplinary team
Flexible use across services and predictable budgeting
Suitable for defined improvements, enhancements and projects
No use-it-or-lose-it conditions
Work is scheduled according to team availability.
Quieter periods are never wasted.
If your organisation experiences a quieter period, nothing is lost. Priorities carry forward and remain available for future enhancements, campaigns or larger initiatives.
No use-it-or-lose-it conditions
No wasted budget
No pressure to spend
Websites we built, and websites we did not.
If you have a website or platform that needs help, we can handle whatever it needs: whoever built it, whatever the stack, whatever comes next. The first conversation establishes context, fit and the appropriate route.
Platforms inherited from other agencies
One multidisciplinary team
Priorities agreed in writing
The relationship model
One Senior Digital Projects Manager. The right specialists around the work.
Your central point of contact coordinates priorities, communication and delivery. A Technical Lead supports complex platform decisions, while experience, development, testing and growth specialists enter where the work requires them, so a request does not need explaining twice, and capability does not have to be recruited to be available.
Project management
One accountable manager coordinating priorities, stakeholders and releases.
Strategy and experience
Strategists and designers who tie platform decisions to organisational objectives.
Development
Front-end, back-end and integration developers across the platforms we support.
Testing and assurance
Structured regression and cross-device testing before anything reaches production.
Infrastructure
Environments, security and recovery managed as scheduled work, coordinated with your hosting provider.
Growth
Search, campaign and conversion specialists available when the platform needs to perform harder.
Talk to us
Need website support? Talk it through with us.
A short, no obligation conversation about where the website is now and what it should do next.
Support does not depend on who built the website. We work across content and commerce platforms through to enterprise ecosystems, and keep them stable, secure and improving.
01
Flexible CMS & commerce
Established platforms we maintain, optimise and extend.
Websites rarely run on one system. We support the frameworks, application layers, integrations and cloud services around your platform, so the whole stack keeps working as one.
01
Modern web applications
For responsive interfaces and reusable components that remain maintainable.
Nothing starts until the route, the team structure and the first priorities are agreed in writing.
01
Understand
A direct conversation about your platform, your ecosystem and the problems you are currently working around.
02
Recommend
The approach that fits the situation, the team structure behind it, and the priorities we would take on first.
03
Onboard
Access, governance, ownership, priorities and the initial roadmap confirmed and documented before delivery begins.
04
Improve
The roadmap runs, gets reviewed against what the business needs next, and is re-prioritised as things change.
Ask Emote
Ask us anything about what we do.
Google reviews
Five stars, in their words.
4.9 on Google· 74 reviews
A selection of recent five-star reviews from our Google profile.
Mark was excellent in providing me with in depth and practical advice. He was sharp, knowledgeable, and generous with his insights. In a short time, he helped to identify a key strategy and identified a clear road map forward. It was clear that he was passionate about his work and we will be reaching out again next time we need help with SEO thanks again mark for wonderful work
MobileTYREXPRESS 247 availableGoogle review · August 2026
In 2026, we started working with Emote Digital, who have greatly helped us regain confidence in our website's uptime and performance. The onboarding process was seamless, including a detailed audit of our site with genuine recommendations.
Alan BonniciGoogle review · July 2026
We came to Emote with a complex brief and many moving parts, and they handled it all smoothly, delivering a result that went beyond expectations.
Miles DehoyosGoogle review · May 2026
Since partnering with Emote, we’ve seen steady and sustainable growth rather than short term spikes, which has been incredibly valuable for our business.
Madeleine OliverGoogle review · April 2026
A very capable team who understand both the technical and marketing sides of digital, a rare combination.
Sam NelsonGoogle review · April 2026
Emote took ownership of the project from day one and guided us through each stage with confidence and transparency.
Angela WalkerGoogle review · April 2026
Their strategic thinking combined with strong execution has made a noticeable difference to how our brand performs online.
Madrid NicholeGoogle review · April 2026
We’ve worked with a number of agencies over the years, and Emote is one of the few that genuinely delivers on what they promise.
Martha PetersGoogle review · April 2026
The team is incredibly easy to work with; collaborative, responsive and always focused on outcomes rather than just activity.
Melody PaganGoogle review · April 2026
Emote helped us identify gaps in our current setup and implemented improvements that had an immediate impact on performance.
McGowan VanessaGoogle review · April 2026
What stood out most was their ability to simplify what felt like a very complicated digital landscape. The end result was clean, effective and results-driven.
Loyd JanetGoogle review · April 2026
Great agency to work with clear communication, strong project management and measurable outcomes.
Lara EastonGoogle review · April 2026
Emote helped us modernise our online presence and significantly increase inbound enquiries within months.
Patricia BartowGoogle review · April 2026
Working with Emote Digital has been effortless and enjoyable. Their team is knowledgeable, approachable, and always proactive. We’ve seen consistent growth in website traffic and conversions since partnering with them.
Rocio SantosGoogle review · April 2026
Creative, strategic and data driven. Exactly what we were looking for in a digital agency.
Catherine LinkeGoogle review · March 2026
Exceptional service. They managed our SEO, Google Ads and social campaigns with transparency and consistent performance improvements.
Latonya EldridgeGoogle review · March 2026
These guys transformed our website and helped grow our online sales faster than we expected.
Jarman ArleneGoogle review · March 2026
From strategy through to execution, Emote took the time to understand our business and built a digital roadmap that actually delivered results.
Natalie ArcherGoogle review · March 2026
Friendly team, clear reporting and strong ROI across SEO and paid campaigns.
Bert HughesGoogle review · March 2026
Emote redesigned our eCommerce site and the uplift in conversions was immediate. The UX is intuitive, fast and aligned to our brand.
Hattie LowreyGoogle review · March 2026
Professional, responsive and great to work with a fantastic long-term digital partner.
Katherine WaltersGoogle review · March 2026
Emote Digital have been fantastic to work with from day one. They took the time to understand our business, rebuilt our digital strategy, and delivered consistent improvements across ads, Seo, and website performance.
Lucy IngleGoogle review · March 2026
Working with Emote was one of the best decisions we made. They revitalized our website, improved engagement and delivered measurable growth. The team genuinely cares about outcomes.
Robin HuttonGoogle review · March 2026
Amazing service and results. Highly recommend Emote Digital.
Denise RobinsonGoogle review · March 2026
Since partnering with Emote Digital, our marketing finally feels organised and effective. Their strategic approach, regular updates, and measurable results have made a noticeable difference to our business growth.
Christie PiercyGoogle review · March 2026
We have worked with Emote Digital on both website improvements and ongoing ad management, and the experience has been excellent. The team is responsive, knowledgeable, and genuinely invested in delivering strong results for our business.
Jessica GomezGoogle review · March 2026
Emote Digital helped us finally make sense of our marketing data. With clear dashboards and regular check ins, we now understand what is working and why. This clarity has helped us make better decisions and plan for growth with confidence.
Brooke WoodwardGoogle review · March 2026
The onboarding process with Emote Digital was smooth and well organised. They handled the transition from our previous provider seamlessly and kept us informed at every step. Knowing everything was in safe hands made the switch completely painless.
Jessica ThomasGoogle review · March 2026
Choosing Emote Digital has given us confidence in our digital marketing again. They deliver honest advice, strong execution, and measurable results, exactly what we were looking for in a long-term partner.
Karen TindalGoogle review · March 2026
From strategy through to execution, Emote Digital have been professional and proactive. Their team consistently looks for ways to improve performance and never settles for average results. We have seen clear improvements across SEO, paid media, and website engagement.
Greer MargaretGoogle review · March 2026
After moving to Emote Digital, everything finally clicked. Campaigns became structured, reporting became clear, and results became predictable. It’s reassuring to work with a team that truly knows what they’re doing.
David BrownGoogle review · February 2026
The Emote Digital team goes above and beyond on every project. They’re responsive, transparent, and genuinely care about delivering outcomes that matter. We now view them not as an agency but as an essential part of our business growth.
Gene AdairGoogle review · February 2026
Emote Digital handled everything from web design to paid advertising for our eCommerce store, and the improvement has been dramatic. Our store looks better, performs faster, and sales are at an all-time high.
Stacy JonesGoogle review · February 2026
We’ve collaborated with several agencies over the years, but none have matched the professionalism and consistency of Emote Digital. Their work is polished, their reporting is clear, and the results are outstanding.
Baker JessicaGoogle review · February 2026
Emote Digital combines creativity with strategy perfectly. They’ve helped us refine our brand voice, design cohesive visuals, and develop campaigns that truly connect with our audience. The engagement we’re now seeing across our social platforms is proof their methods work.
Patricia WalzGoogle review · February 2026
Boyd and his team at Emote Digital have been amazing from start to finish. They completely rebuilt our digital presence, redesigned our website, and launched new campaigns that instantly outperformed everything we’d done before. Couldn’t recommend them enough.
Ray HartleyGoogle review · February 2026
What we appreciate most about Emote Digital is their transparency. Performance is reported honestly, challenges are addressed early, and wins are clearly explained. This level of trust and accountability is rare and incredibly valuable.
Ronald SpiveyGoogle review · February 2026
Emote Digital has become a key part of our growth journey. Their strategic thinking, creative execution, and consistent support have helped us achieve results we simply could not have reached on our own. Highly recommended for any business serious about digital growth.
Ralph BartleyGoogle review · January 2026
The Emote Digital team completely transformed our online advertising. We were struggling to track what worked, and within a few weeks they had everything organised and optimised. Now every ad dollar is accounted for, and performance continues to climb.
Kraus LoisGoogle review · December 2025
We came to Emote Digital with a tired brand and an outdated website. From the first concept presentation, we knew we were in good hands. The new site is clean, modern, and loads fast. Our customers love it, and our enquiries have already doubled.
Glenn CuellarGoogle review · December 2025
Emote provided a crucial sense of unity to our online presence. Their team redesigned our landing pages, enhanced campaign visuals, and implemented templates that made our brand appear more refined and cohesive.
Krystal JesterGoogle review · October 2025
The email automations developed by Emote Digital effectively nurtured leads, allowing our small team to concentrate on product innovation.
Don JeterGoogle review · October 2025
These guys are amazing! Weekly stand ups with Emote Digital happen in our timezone, so projects advance before our day begins. Thank you team
Mr SiaGoogle review · October 2025
Transitioning from our former agency was intimidating; however, Emote Digital implemented a comprehensive onboarding checklist to ensure the secure transfer of domains, pixels, and DNS without any downtime. Their perseverance during numerous credential searches preserved my peace of mind and quickly restored confidence among the anxious executives observing the migration process.
Joe FloresGoogle review · October 2025
I’m extremely happy with Emote Digital and the website they developed for me. The process was smooth from start to finish, and the end result exceeded my expectations. Their ongoing support with digital marketing has also been fantastic — I’ve seen great results and always feel supported. The team is friendly, professional, and always responds quickly whenever I have a question. Highly recommend!
Matilda LemmonGoogle review · 2025
Our 10-month website redesign project was a great success, thanks to Emote. Every step, from discovery to launch, the team was putting our best interests at the forefront. Their processes were clear and well-structured, communication was transparent, and responses - quick, which allowed us to meet our launch deadline and stay on budget. We have since received many compliments on how easy to navigate and fast our new website is. I’d like to give a special shout-out to our Project Manager – Sasha, who is absolutely brilliant at what she does. For anyone looking for an agency to trust with their website build project, I’d highly recommend talking to Emote Digital!
Bromic RefrigerationGoogle review · 2024
Emote Digital are a valued technology partner. Their team have been responsive to our needs and are consultative in their approach, always looking for ways to add value to the relationship. Highly recommend!
Mitchell BaileyGoogle review · 2023
The team at Emote is second to non when it comes to strategy and executing marketing. There's a wealth of knowledge which is shared and helped my business see results quite quickly. The team is generous and eager to help grow the business. Highly recommend working with Emote and have passed on their details to other business owners.
Roshan MatchadoGoogle review · 2023
We have trusted Emote with many elements of our Marketing; we have enjoyed our partnership with them, they are truly experts in the field. We thank them for the ongoing support & collaboration. Big shout out to Boyd, Candice, Jo & the rest of team for bring ideas to life.
David OttobreGoogle review · 2023
After several years of unpleasant experiences with web designers, we needed the expertise of an agency to take our digital strategy to the next level. As a small Coffee Roastery business in Northern NSW, Azan, Boyd, Reethu, and the Team at Emote treat us the same as the big guys.
Emote helped us with our e-commerce strategy, completely revamping our website, improving our UX and increasing online orders. We have also been impressed with the results of implementing a new SEO and SEM strategy.
For our next project, I look forward to working with their design agency @ Bellman, to redesign our coffee bag.
Gary WallGoogle review · 2023
Emote Digital have been brilliant to work with. They've delivered Facebook and Google Advertising services for my eCommerce business and I couldn't be happier with the outcomes. They have covered all design, copy, campaign management, reporting and ultimately helped me to grow my business with scalable results.
Khalid ShehadyGoogle review · 2021
We have been really impressed with the quality of the work provided by the Emote Digital team, especially Jacqui who has worked closely with us on our project. They have gone above and beyond for us, whilst staying within the confines of our restrictive budget, and we couldn't be more grateful.
We've been really impressed with the work of Matt, Ben and the entire team at Emote. They are knowledgeable, helpful, creative, and focus on the goals we have set.
They provide real insights and original ideas, specific to the needs of our team and customers.
We've seen strong growth in all the metrics have set with Emote,
Highly recommended
Adam LGoogle review · 2020
A brilliant team to work with, Emote are a third of the price of my last agency whilst delivering a far better ROAS. I have been very impressed by their communication, knowledge and confidence in getting excellent results for my e-commerce business. It has certainly eased the stress of social media advertising. Thank you.
Daily OrdersGoogle review · 2020
In need of help for reaching more people with my content, I talked to the guys over at Emote Digital. They have been great to work with and have worked to my goals and what I am looking to achieve.
Thank you for all the help and I would highly recommend them to anyone looking to grow your awareness and reach on social media.
Cheers
Adam MartinGoogle review · 2019
I reached out to Emote Digital late last year to discuss some paid social media initiatives for Oakleigh Grammar, and from the very start they were attentive, transparent and really creative with their work. Our first campaigns went live in January this year and we are already seeing really positive results. I highly recommend them!
Zoe TGoogle review · 2018
We've been working with Emote Digital for over 2 years now. They built our new website and have been doing digital marketing (EDMs, PPC, SEO) for us. Emote have been absolutely amazing, highly responsive and proactive in helping us improve our presence online. 5 STARS!!
Stefan GehrigGoogle review · 2017
Emote Digital developed and designed our website and continue to assist with numerous marketing and social media campaigns. They are awesome - creative, helpful, professional and responsive. Jason and his team have become an extension of our business and we simply could not do without them.
Val PittGoogle review · 2017
We love working with the team at Emote on our SEO, PPC, Content Marketing and Email Marketing. All of the team are so friendly and professional, really taking the time to get to know our business and our goals.
Pippa SkinnerGoogle review · 2017
Fast, efficient and easy to work with. A great team that are always available to assist no matter how big or small the problem in a timely manner.
Rebecca GillGoogle review · 2017
Easy process, very efficient
Penrith Homemaker CentreGoogle review · 2017
Creative and approachable team that our company (Caprice Paper Products) has worked successfully with for many years.
Sam IrvineGoogle review · 2017
I enjoyed working with Emote as they designed and built me some Mailchimp templates. My agency has quite peculiar business needs and Emote staff listened well and were very helpful right up front (well before we had a contract for any actual work) and throughout the process. And their design sensibility is lovely.
Catherine StylesGoogle review · 2017
We have worked with Emote for web design, online marketing, social media, copywriting and plenty more. They always do a top tier job!
Andrew WhelanGoogle review · 2017
The team at Emote Digital joined our creative team as we rolled out our bold new brand - Tandem. With very tight deadlines and an evolving brand identity the Emote team produced a professional window into our business. Their collaborate approach worked well with our small creative team.
TandemGoogle review · 2017
The team at Emote Digital know exactly what they're doing & more importantly, they know HOW to do it - well!
We are working with Emote for online marketing services & since signing up, we have seen a significant increase in enquiries and applications.
Can't thank them enough for everything they have done and everything they'll continue to do!
Niche EducationGoogle review · 2017
Questions
Answers, before you ask.
Yes. We familiarise ourselves with your platform, stack, hosting and integrations first, then recommend the right approach, including anything we would stabilise before adding to it.
Not at all. The work moves across new functionality, integrations, experience improvements, optimisation, strategy and wider digital initiatives. Priorities determine what gets picked up.
Yes. We complement internal resources with specialist capacity, and we collaborate directly with your stakeholders and other vendors rather than working around them.
Yes: enterprise, government, healthcare, manufacturing, eCommerce and multisite environments involving portals, CRMs, ERPs and business-critical applications.
WordPress, WooCommerce, Shopify, Shopify Plus, BigCommerce, Magento, Adobe Commerce, Webflow, custom solutions and the complex integrations behind them.
We regularly assist with outages, security concerns and critical interruptions. Every ongoing engagement has a documented escalation path, so there is a named route rather than a general inbox. What happens next depends on what has broken and what it is affecting, which we work out with you rather than promise in advance.
We can advise on hosting requirements and coordinate with a suitable hosting provider. Hosting accounts and infrastructure remain in the client’s name and are contracted and paid for directly by the client.
Because we invest in understanding the organisation, the technology, the customers and the goals. That context is what turns support into proactive recommendations rather than task completion.
We shape website maintenance and support around each website rather than selling a standard package. The scope follows the platform, the risk the website carries for the business and the pace of change you need, and it is reviewed with you as those things change. The first conversation establishes the appropriate support route.
Bring what you know about the platform, the immediate need and any documentation available. The first conversation establishes fit and the appropriate support route.
4.9 on Google
