NETSUITE INTEGRATION

NetSuite integration
the storefront and the ERP
working from the same record.

We connect websites and online stores to NetSuite so items, pricing, inventory, customers and orders flow between the storefront and the ERP as they happen. We plan the data that should move, build the connection on the platform the website already runs on and keep it running once it is live.

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In brief

Emote Digital is a digital agency in Hawthorn, Melbourne, founded in 2001. We connect websites and eCommerce stores to NetSuite, the cloud ERP, so items, price levels, inventory by location, customers, sales orders and fulfilments move between the storefront and the ERP without manual entry. Connections are built on the platform the website already runs on, through a proven connector or against the NetSuite API.

The integration

An online store that runs on ERP data.

NetSuite suits growing businesses that run finance, inventory and fulfilment in one system and want the website to be a channel of it, not a copy.

What moves between them

Items and matrix items, price levels and customer specific pricing, inventory by location, customers and addresses, sales orders, fulfilments and tracking, invoices and payments. Each record has an agreed owner.

Orders that become fulfilments

Website orders become NetSuite sales orders with the right customer, items, tax and shipping. Fulfilment and tracking return to the website so customers and staff see the same status.

Built on your platform

The connection is built on the platform the website already runs on, using a proven connector where one fits and a custom integration against SuiteTalk or RESTlets where the rules are particular to the business.

What we do

NetSuite integration scoping, build and support.

A connected set of decisions, shaped around the way work moves through the business.

Integration scoping

Map the item, pricing, inventory, customer, order and fulfilment events that should move, and agree who owns each record.

Item and pricing mapping

Match website products and variants to NetSuite items and price levels, including customer specific and quantity pricing.

Inventory by location

Decide which locations count as available online and how often inventory is refreshed.

Order and fulfilment flow

Send orders as sales orders, return fulfilment, tracking, invoice and payment status to the account area.

Testing and reconciliation

Run real order scenarios end to end and check NetSuite, the gateway and the website agree before launch.

Monitoring and support

Watch the sync, handle governance limits and failed records, and keep the connection working through NetSuite releases and platform updates.

Buyer context

Why businesses connect NetSuite to the website.

A NetSuite integration has to suit the people, systems and operating conditions around it.

One item masterInventory accurate onlineOrders keyed onceCustomer pricing honouredFulfilment status visible to customersFinance closes faster

NetSuite accounts differ in customisation, scripting and the number of subsidiaries and locations. We help determine where a standard connector is enough and where a custom integration earns its place.

Keep the operation in NetSuite. Keep the selling on the website.

The value of a NetSuite integration is not in moving every field. We define the records that operations and finance rely on, move them cleanly and at the right moment, and leave NetSuite to run the business and the website to sell.

Takeover and improvement

Already connected to NetSuite?

We can assess the current connector, item and pricing mapping, how inventory and fulfilment are synced, where records fail and how the connection is monitored. We can help identify what is working, what is creating double handling and which changes deserve priority.

Failed sync diagnosisItem and price level reviewInventory timing reviewConnector replacementGovernance limit handlingReconciliation checks

Talk to us

Connecting NetSuite? Talk it through with us.

Thirty minutes on the items, the orders and what it would take to connect or fix the sync.

Book a meeting

Approach

Six steps from understanding to improvement.

Formal Discovery may be appropriate for multiple subsidiaries, several storefronts, complex pricing or a connection that also involves a CRM, PIM or 3PL.

Understand

Establish how items, pricing, inventory and orders work in NetSuite today, who uses it and for what, and which other systems touch the same records. Any existing connector is reviewed so its gaps and habits are understood.

Plan

Define the direction and timing of each sync, the item and price level mapping, the locations that count as available and the rules for back orders, part shipments and returns. Connector or custom build is agreed first.

Design

Design the storefront and account experience around the NetSuite data. Order history, invoices, tracking and reorder flows are specified so customers can serve themselves and staff know where to look.

Develop and connect

Configure the connector or build against SuiteTalk or RESTlets, including authentication, queuing and retries within governance limits. Mapping and rules are documented so the connection stays easy to support.

Test and launch

Run the real scenarios end to end: new and existing customers, customer specific pricing, split fulfilments, returns and payment timing. Totals are reconciled before live orders flow.

Support and improve

Monitor the sync after launch, clear failed records, handle NetSuite releases and keep the connection working through website and platform changes. Improvements follow what operations and finance find in daily use.

Questions

NetSuite integration questions, answered.

Items and variants, price levels, inventory by location, customers and addresses, sales orders, fulfilments and tracking, invoices and payments. Which move, and in which direction, is agreed in scoping.

It can. Orders go to NetSuite, and fulfilment, tracking, invoice and payment status come back, so the website account area and NetSuite show the same picture.

Inventory is read from the agreed locations on a schedule that suits the business, with an optional live check at checkout for lines that sell quickly.

We are platform agnostic. The connection is built on whatever the website already runs on, using a proven connector where it fits and building against the NetSuite API where it does not.

Calls are queued and batched within the limits of the account, and the sync is designed so a busy day creates a backlog that clears rather than lost records.

Yes. We review the connector, mapping and failure handling, fix what is causing double handling and replace the connector where it cannot meet the rules of the business.

Start a conversation

Talk to us about your NetSuite integration.

Connecting a new store, fixing a sync that keeps failing or adding NetSuite to a website that already runs the business?