Systems integration

A website that works
with the business.

We connect your website to the systems the business runs on, so enquiries, orders and data move where they need to go without rekeying, delay or doubt.

Discuss your integrations Book a meeting

Scroll

In brief

We provide systems integration services from Melbourne for established businesses across Australia. We connect websites to CRM, ERP, inventory, marketing and operational systems, with CRM integration the most common request. Our integration work is documented in case studies on this website. Integration work spans WordPress, WooCommerce, Shopify, BigCommerce and Adobe Commerce alongside CRM and ERP platforms.

The service

The website is one system among many. It should act like it.

A form that lands in an inbox is a dead end. We integrate the website into the systems that actually run the business, so the data arrives structured, in the right place, ready to be acted on.

What we do

Systems integration, end to end.

Discovery, mapping, build and verification on one program, delivered by one accountable Melbourne team.

CRM and sales systems.

Enquiries, quotes and lead data flowing into your CRM structured, attributed and ready to work.

ERP and inventory.

Products, pricing, stock and orders synchronised between the website and the systems of record.

Marketing platforms.

Email, automation and advertising platforms connected so audiences and events stay accurate.

Payments and finance.

Payment gateways and accounting systems connected so transactions reconcile without manual work.

Search, maps and content services.

Website search, location services and third-party content integrated where they earn their place.

Custom APIs and middleware.

Bespoke connections built where off-the-shelf connectors stop, documented and maintainable.

The integration fit

Built on the connection that fits.

Some integrations are a configured connector, some are middleware and some are custom API work. We recommend the simplest connection that meets the requirement reliably, and we put the reasoning in writing before anything is built.

Fit for the data.

The connection designed around what the data actually is, how often it moves and who owns it.

Fit for the systems.

Built with the constraints of both ends in view, not against them.

Fit for the future.

Documented connections that survive platform updates and team changes.

Why it matters

Why integration decides how much the website is worth.

Every enquiry and order the website produces has to land somewhere. Integration decides whether it lands well.

Leads that arrive ready.

Structured, attributed enquiries reach the right person with the context to act.

No rekeying.

Data entered once moves everywhere it is needed, without manual copying or its errors.

One version of the truth.

Stock, pricing and customer records stay consistent between the website and the systems of record.

Automation that holds.

Marketing and operational automations built on reliable data instead of guesswork.

Failures you hear about.

Monitored connections that report problems, rather than failing silently for weeks.

Connections that last.

Documented, maintainable integrations that outlive the people who commissioned them.

Quality

Quality you can inspect, not take on trust.

Every integration is verified against the same standards before launch, and the evidence is shared with you rather than kept in the workshop.

Data integrity

Field mapping verified end to end with real records, not sample payloads.

Failure behaviour

What happens when a system is down is designed and tested, not discovered in production.

Security

Credentials, permissions and data handling reviewed against the sensitivity of what moves.

Performance

Connections tested under realistic volumes, so busy periods do not break the flow.

Monitoring

Logging and alerts in place, so failures surface to people rather than hiding in queues.

Documentation

Every connection documented clearly enough for another developer to maintain it.

Talk to us

Need systems connected? Talk it through with us.

A short, no obligation conversation about where the website is now and what it should do next.

Book a meeting

The delivery sequence

A deliberate sequence from mapping to monitoring.

Every integration follows the same order, so decisions are made once, in the right place, and go-live is an outcome rather than an event.

MAPPING

Data and systems first.

Systems, fields, owners, volumes and failure cases defined and agreed before anything is connected.

BUILD

Connect and review.

Connections built in cycles against the agreed mapping, tested with real records as they land.

VERIFY

Verify and monitor.

End-to-end checks passed, monitoring live and handover documented, then a managed cutover.

The approach

How we approach integration.

Formal Discovery may be recommended where many systems, sensitive data or unresolved ownership need separate definition first.

Understand

The business processes the connection must serve, confirmed with the people who own them.

Map

Systems, data fields, direction of flow and failure behaviour designed before anything is built.

Plan

Build order agreed by dependency and impact, with owners and checkpoints written down.

Implement

Connections built in agreed cycles, tested with real records as they land.

Measure

Data integrity, failure behaviour and security verified against the agreed standards.

Improve

Monitoring findings fed back into the connections, so the integrations keep improving in use.

Answers

Answers, before you ask.

CRM, ERP, inventory, email, payment and operational platforms, through configured connectors, middleware or custom API work as the requirement demands.

Yes. We audit the current build and the target systems first, then recommend the simplest reliable connection.

Connections are documented and monitored, so changes surface early and can be handled deliberately rather than discovered as failures.

Credentials, permissions and data handling are reviewed against the sensitivity of what moves, and nothing is connected without the owner's agreement.

No. Connections are designed to run where they belong, so the website stays fast while the data moves behind it.

Access to the systems in scope, the people who own them, and the business processes the connections must serve.

Yes. We connect eCommerce websites to Australia Post, StarTrack, Sendle and courier aggregators for live rates, label generation and tracking, and to 3PL and warehouse systems for stock and fulfilment. Each integration is documented, monitored and covered by the same support arrangement as the website itself.

PROOF ON THIS PAGE

Website development results, documented.

Agricultural machinery harvesting a crop.

Professional services FarmCap Website design and development speaking to farmers, brokers and investors in one place. Read more

Chef plating fries in a restaurant kitchen.

Retail & food Friterie Website design and development introducing a Belgian style fry house before opening day. Read more

Milone’s Tree Solutions tree loppers at work.

Trades & construction Milone’s Tree Solutions WordPress website design and development that lifted traffic 450% and leads 245%. Read more

Start a conversation

Talk to an integration team in Melbourne.

Connecting a new website, replacing manual rekeying or rescuing an integration that fails silently? Tell us what needs to move where, and we will help identify the appropriate next step.

Discuss your integrations

4.9 on Google· 74 reviews

A website that works with the business.