BIGCOMMERCE

BigCommerce developers in Melbourne
for connected B2C and B2B commerce.

We help businesses plan, design, develop, integrate and improve BigCommerce stores. Whether the requirement involves consumer commerce, business buying, multiple storefronts or connected operational systems, we shape the customer experience and technical approach around the way the organisation needs to trade.

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In brief

We provide BigCommerce development services from Melbourne. We help businesses plan, design, develop, integrate and improve BigCommerce stores. Whether the requirement involves consumer commerce, business buying, multiple storefronts or connected operational systems, we shape the customer experience and technical approach around the way the organisation needs to trade.

The platform

Built for commerce with more than one customer, channel or storefront.

BigCommerce can suit organisations managing complex catalogues, multiple brands, regions, customer groups or both consumer and business commerce.

Hosted and open.

BigCommerce manages hosting, security and platform updates while its open APIs and webhooks let the storefront, catalogue and orders connect to the systems around them, so the business gets a managed foundation without a closed one.

Business buying options.

Multi-Storefront, customer groups, price lists and the B2B Edition support wholesale and trade buying alongside consumer retail, with either a conventional storefront or a headless front end built on the same catalogue and checkout.

Tailored where warranted.

We help determine which parts should remain standard and where tailored development is warranted, so native features carry everyday operations and custom work is reserved for the journeys and integrations that genuinely differentiate the business.

What we do

BigCommerce design, development and support.

A connected set of decisions, shaped around the work your BigCommerce build needs to do.

Solution architecture.

Define customers, catalogues, storefronts, regions, channels, operational systems and the appropriate platform configuration.

Storefront design and development.

Create customer journeys and branded storefronts using an appropriate theme approach or Catalyst where headless delivery is justified.

Catalogue and merchandising.

Plan products, variants, categories, search, promotions, customer groups and relevant pricing structures.

Business buying experiences.

Design account, catalogue, pricing, quotation, ordering, approval and self service journeys using eligible platform capabilities.

Multiple storefronts and channels.

Plan distinct brand, regional or audience experiences managed through the appropriate BigCommerce structure.

Integrations, migration and support.

Connect ERP, CRM, PIM, OMS, inventory and marketing systems, migrate data and improve an existing implementation.

Buyer context

Why organisations choose BigCommerce.

BigCommerce has to suit the people, systems and operating conditions around it.

Consumer and business commerceComplex product cataloguesCustomer groups and pricing structuresMultiple storefrontsHeadless and composable deliveryOpen APIs and enterprise integrations

Not every capability is included or suitable in every arrangement. The platform configuration should be based on actual customer and operational requirements.

One commerce platform, several ways to sell.

The challenge is often not creating another storefront. It is deciding what should be shared across brands, regions and customer groups and what needs to remain distinct. We help define the customer experience, catalogue model, account journeys and system responsibilities before customisation begins.

Takeover and improvement

Already using BigCommerce?

We can review the storefront, catalogue, customer groups, applications, checkout, integrations and current platform configuration. We can help improve the customer experience, address operational friction and simplify how connected systems exchange information.

Storefront and theme improvementsCatalogue and search refinementBusiness buyer journey improvementsCustomer group and pricing reviewIntegration and data flow remediationStaged platform improvement planning

Talk to us

Deciding on BigCommerce? Talk it through with us.

Thirty minutes on the platform, the integrations and what it would take to move or improve.

Book a meeting

Our approach

Six steps from understanding to improvement.

Formal Discovery may be appropriate where several storefronts, customer models, catalogues or enterprise integrations need to be aligned before implementation.

Understand

Establish the business model, customers, products, channels, transaction requirements and connected operational systems. We also review any existing store, apps and integrations so data quality and operational gaps are known before the plan is set.

Plan

Define the catalogue, customer journeys, platform configuration, integrations and appropriate delivery pathway. Storefront structure, customer groups, price lists and the split between native features, apps and custom development are agreed before build.

Design

Create the product discovery, content, account, cart and checkout experiences. Trade and consumer journeys are designed together where both apply, so account, pricing and ordering behave consistently however the customer arrives.

Develop and connect

Configure and develop the approved commerce experience and connect required services and systems. Theme or headless development, app configuration and ERP, inventory and marketing integrations are built and documented so the store remains supportable.

Test and launch

Complete data migration, transaction testing, responsive quality assurance and launch preparation. Pricing, shipping, tax and payment scenarios are tested across customer groups and storefronts, with redirects and analytics confirmed before the switch.

Support and improve

Continue supporting and improving the store after launch. App and integration maintenance, merchandising changes, performance monitoring and measured conversion work keep the store earning, while new storefronts or markets are planned deliberately.

Questions

BigCommerce questions, answered.

BigCommerce may suit consumer, business and mixed commerce models, particularly where catalogues, customer groups, storefronts or integrations are more involved.

BigCommerce offers capabilities for both models. The exact solution depends on the selected products, licences and implementation.

BigCommerce offers Multi Storefront capabilities for suitable arrangements. Governance, catalogue sharing and regional requirements still need to be planned.

Catalyst is a headless storefront approach from BigCommerce. It may suit projects where front end flexibility provides a clear advantage.

BigCommerce can connect with ERP, CRM, PIM, OMS, inventory, payment, fulfilment and marketing systems through supported interfaces.

Yes. We can assess the current experience and platform configuration, then address defined issues or plan a larger improvement pathway.

Start a conversation

Talk to BigCommerce developers in Melbourne.

Planning a new BigCommerce store or trying to improve an existing commerce platform?