SAP COMMERCE CLOUD
We help organisations plan, design and improve SAP Commerce Cloud experiences where products, pricing, customer accounts, orders and enterprise systems need to work together. Our role can cover customer experience, storefront design, content, integration planning and coordinated delivery across consumer, business and mixed commerce environments.
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In brief
We provide SAP Commerce Cloud development services from Melbourne. We help organisations plan, design and improve SAP Commerce Cloud experiences where products, pricing, customer accounts, orders and enterprise systems need to work together. Our role can cover customer experience, storefront design, content, integration planning and coordinated delivery across consumer, business and mixed commerce environments.
The platform
SAP Commerce Cloud may suit larger organisations where customer experience depends on complex product information, account structures, pricing, inventory, ordering and fulfilment processes.
SAP Commerce Cloud can support direct consumer, business buyer, dealer and distributor experiences from one platform, with organisation hierarchies, contract pricing, approval workflows and punchout catalogues handled natively for business accounts.
Product information, pricing, inventory, orders and customer records can connect directly with SAP S/4HANA, ERP and other enterprise systems, so the storefront reflects what the business can actually supply, at the price that applies, in real time.
Customer experience stays aligned with enterprise operations because the same master data drives both, which matters when complex products, account structures and fulfilment processes make inconsistency expensive for customers and staff alike.
What we do
A connected set of decisions, shaped around the work the platform needs to do.
Plan consumer, business and mixed commerce experiences and determine where core or composable capabilities are appropriate.
Structure complex products, variants, configurations, multilingual content, currencies and catalogue governance.
Plan customer and channel pricing, promotional structures, payment approaches and checkout requirements.
Design organisations, roles, cost centres, spending limits, quotes, negotiations, ordering and account based experiences.
Create the storefront structure, interaction design, content model and modular front end delivery approach.
Plan connections with SAP S/4HANA, SAP Integration Suite, inventory, order management, fulfilment and appropriate external systems.
Buyer context
The platform should suit the people, systems and operating conditions around it.
Native connections do not remove the need for integration design, data mapping, governance and clear ownership across systems.
Customers should not need to understand the complexity of ERP, inventory, pricing and fulfilment systems. We design the storefront, account and purchasing experience around the tasks customers need to complete while the architecture manages business rules and data behind it.
Takeover and improvement
We can help review the storefront experience, product and catalogue structure, content, search, customer journeys, business account experience, integration points and release priorities. Because the platform commonly sits inside a wider enterprise environment, responsibilities should be agreed across internal technology teams, SAP specialists and other system owners.
Talk to us
Thirty minutes on the platform, the integrations and what it would take to move or improve.
Our approach
Clearly defined interface work may follow a direct route. Broader enterprise commerce changes commonly require formal Discovery because several systems and ownership groups are involved.
Establish the business models, customers, products, pricing, markets, order journeys and connected enterprise systems. We also map the SAP landscape, master data ownership and the business units involved, so commerce decisions respect the wider enterprise.
Define the commerce architecture, data responsibilities, storefront approach, integrations and delivery pathway. Integration patterns with SAP and other systems, catalogue governance and the storefront technology are agreed before configuration or design work begins.
Create the product discovery, account, content, cart, checkout and service experiences. Business buyer journeys such as organisation management, approvals and reorders are designed against the real account structures and pricing rules the platform will hold.
Coordinate and deliver the approved commerce experience with internal teams and platform specialists where required. Storefront, configuration and integration work follows SAP practices so the platform remains supportable through cloud updates.
Complete data, transaction, integration and responsive quality assurance before release. Pricing, availability, order and fulfilment scenarios are tested end to end against connected enterprise systems, with performance verified under realistic load.
Continue supporting and improving the experience after release. Integration monitoring, release updates and measured storefront improvements run routinely, while broader changes involving several systems and ownership groups are planned as defined projects.
Questions
SAP Hybris is a historical name associated with the product lineage. SAP Commerce Cloud is the current product name.
It can support consumer, business and mixed commerce models, subject to the selected products, configuration and implementation.
Connections can exchange product, pricing, customer, inventory and order information through an appropriately designed SAP integration approach.
Yes. SAP provides a composable storefront approach for organisations that need modular front end delivery.
It includes capabilities for complex catalogues, customer accounts, pricing, quotes, approvals and ordering, subject to the selected solution.
Yes. We can help assess and improve the customer experience, content, storefront and integration priorities in coordination with the relevant technical teams.
Start a conversation
Planning a complex connected commerce experience or trying to improve an existing SAP Commerce Cloud storefront?
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