Nostra Homes: keeping a premium digital experience running like new.

A rebuilt website is only as good as the support behind it. Once the new WordPress platform went live, replacing a custom CMS that had limited how quickly the marketing team could move, the priority shifted from building the website to keeping it running at the same standard.

Nostra’s reputation is built on independent quality inspections and an in house aftercare team that looks after homeowners well beyond handover, and the same expectation carried over to its digital platform. Any issue surfacing after a very public relaunch, whether a display error on a home design page or a HubSpot lead routing rule behaving unexpectedly, needed to be resolved quickly without disrupting a marketing team still learning a new system.

We moved from project delivery into ongoing support the moment the new website went live, keeping the same team that built the platform responsible for looking after it. Round the clock monitoring meant issues could be caught and triaged before they affected a customer researching their next home.

Because the developers who configured Nostra’s HubSpot integration, lead routing rules and property content types were the same people fielding support requests, fixes did not require a new team to first understand the build.

Alongside reactive support, we ran a dedicated CMS handover and training program with the Nostra Homes marketing team, so they could publish new home designs, manage project statuses and update display locations without relying on a developer.