Many organisations come to Emote after experiencing one or more of these challenges.
Every website change requires a new quote.
Small requests take weeks to schedule.
Different suppliers blame each other when something goes wrong.
Internal marketing or IT teams don’t have every specialist skill required.
Website management has become reactive rather than proactive.
Security, performance and maintenance are inconsistent.
There is no clear ownership of the long-term digital roadmap.
The website has stopped evolving with the organisation.
If any of these sound familiar, you’re not alone. Our support services remove these barriers by giving your organisation reliable access to an experienced multidisciplinary digital team.
Protect performance, reduce operational risk and continuously improve your digital platform with expert ongoing support.
Make better decisions about the future of your digital platforms.
Protect the security, stability and performance of your digital assets.
Improve website speed, reliability, accessibility and user experience.
Keep your website aligned with changing business and customer requirements.
Specialist capacity without building an entire internal digital team.
Reduce risk and improve the reliability of website changes.
Both models give you access to the same multidisciplinary team. The difference is the certainty, responsiveness and capacity you need.
Your dedicated long-term digital support partnership, with reserved capacity and greater certainty around response times.
A quarterly commitment rather than an annual contract provides the continuity needed to reserve resources and work proactively. Guaranteed response times, agreed service levels and reserved capacity are provided under Retained Support Services.
Expert digital support when you need it, without an ongoing retained arrangement.
Work is scheduled according to team availability.
Updates will run without you having to worry about them. Gain total peace of mind knowing that your website is in safe hands.
Our website maintenance is competitively priced so you can afford the critical service of maintaining your website after it has launched. Talk to us about pricing today.
Our team of skilled experts have the knowledge and experience to deliver results. We’re always here for you, working hard behind the scenes to maintain your site.
You’ll gain access to a Project Manager who is across your needs and readily available via phone or email to answer any queries you may have. It’s a personalised service.
Rather than waiting for issues to arise, we proactively foresee and tackle any potential problems. By taking on our informed suggestions, you have the power to futureproof your business.
We’ll flag any major issues with you and overcome them together. We’re transparent in how we work and always keep you informed.
Through Retained Support Services, Emote provides proactive security monitoring, infrastructure management, performance optimisation and ongoing maintenance to keep the platform secure, stable and performing at its best.
malicious attacks prevented annually
hours saved across downtime and administration
dealer and inventory integrations supported
Through its retained partnership, Emote delivers ongoing security management, WooCommerce optimisation, platform enhancements and user experience improvements that support continued organisational growth.
fraudulent and malicious transactions prevented
platform, experience and performance improvements
days of uninterrupted support for a mission-critical platform
What happens when you reach out? A structured, low-friction path from first conversation to ongoing partnership.
A no-obligation conversation to understand your organisation, digital ecosystem, immediate challenges and ongoing support needs. We will discuss your current environment, priorities and whether Retained Support Services or Flexible Support Hours is the better fit.
Based on the consultation, we recommend the most appropriate support model, starting allocation and team structure. You will receive a clear proposed approach covering priorities, resourcing, governance and the next steps required to begin.
Once engaged, we assign your dedicated team and run a strategic onboarding workshop with key stakeholders. We establish access, understand your systems and processes, confirm priorities, governance and service levels, and agree the initial roadmap before delivery begins.
Rather than focusing on short-term fixes, we work closely with you to understand your goals, challenges and growth ambitions, and we develop thoughtful digital strategies that evolve alongside your business.
Our team works as an extension of your business, collaborating with internal stakeholders to support long-term digital growth and continuous improvement.
We complement internal marketing, digital and IT teams, adding capacity and specialist expertise, not replacing them.
We have you covered when it comes to building with the right technologies for your project. Our team has specialist expertise across a wide range of programming languages, frameworks, and cloud platforms. Whether you need an eCommerce website, web app, or custom solution, we’re here to help bring your vision to life.
We have you covered when it comes to building with the right technologies for your project. Our team has specialist expertise across a wide range of programming languages, frameworks, and cloud platforms. Whether you need an eCommerce website, web app, or custom solution, we’re here to help bring your vision to life.
“We are loving the new website, the Melbourne team have done a great job! We have implemented a feedback tool on the website as well and have received lots of great feedback.”
“The Emote Digital team helped us significantly improve how we engage with our audience and got our brand out in front of entirely new audiences at scale, effectively super charging social advertising traffic to our website while maintaining an impressive digital advertising ROAS.”
“A brilliant digital agency to work with, Emote are a third of the price of my last digital agency whilst delivering a far better ROAS. I have been very impressed by their communication, knowledge and confidence in getting excellent results. It has certainly eased the stress of social media advertising.”
“They focus on the customer digital requirements and honour them. Amazing digital agency!”
“Highly flexible, outcome-focused digital agency with a skilled team that are as keen to see the success of our project as we are. A rare find in the digital marketing space.”
We work with startups, small to medium businesses, large corporates and international brands across Australia and globally. Regardless of your industry, we have the experience and expertise to guide and support your digital journey over the long term.
Whether your business operates in a B2B or B2C environment, we have a proven track record of helping organisations grow, evolve and succeed through effective digital strategy and execution.
We work with startups, small to medium businesses, large corporates and international brands across Australia and globally. Regardless of your industry, we have the experience and expertise to guide and support your digital journey over the long term.
Whether your business operates in a B2B or B2C environment, we have a proven track record of helping organisations grow, evolve and succeed through effective digital strategy and execution.
No. We offer flexible engagement options to suit different organisations and support requirements.
For clients requiring occasional assistance, our Flexible Support Hours provide access to our team on an as-needed basis. For organisations seeking dedicated resources, faster response times and ongoing strategic support, our Retained Support Services operate on a quarterly commitment with simple renewal terms.
We’ll recommend the most appropriate model based on your business, digital ecosystem and support requirements.
Retained Support Services provide far more than website maintenance.
Your dedicated monthly allocation can be used across virtually any digital service offered by Emote, including:
Rather than simply completing tasks, we work proactively to improve, optimise and evolve your digital ecosystem over time.
Flexible Support Hours are ideal for organisations that need assistance from time to time.
Retained Support Services are designed for organisations requiring ongoing support, predictable access to dedicated resources, strategic guidance and priority response times.
Both options provide access to the same experienced multidisciplinary team. The primary difference is the level of commitment, resource allocation and service responsiveness.
No.
Unlike many agencies, unused support hours never expire.
Whether you engage through Flexible Support Hours or Retained Support Services, any unused hours remain available for future use.
There is no “use it or lose it” policy.
This provides greater flexibility and ensures your investment is always preserved until you need it.
Absolutely.
Many of our clients engaged us to support existing websites that were developed by another agency or internal team.
As part of onboarding, we take the time to understand your platform, technology stack, hosting environment, integrations and business objectives before recommending the most appropriate support approach.
Our goal is to become a seamless extension of your organisation regardless of who originally built your website.
Rather than relying on a single developer, you’ll gain access to a multidisciplinary team of specialists.
Depending on your requirements, your team may include:
This ensures the right expertise is available whenever it’s needed.
Not at all.
While website maintenance forms part of the service, most of our clients utilise their monthly allocation across a much broader range of initiatives.
This may include new functionality, integrations, user experience improvements, conversion optimisation, technical consulting, platform upgrades, digital strategy, project management and ongoing business initiatives.
Think of RSS as having an experienced digital team available whenever your organisation needs it.
Yes.
Many of our clients already have internal marketing, IT or digital teams.
Our role is to complement existing resources by providing additional capacity, specialist expertise and strategic support where required.
We regularly collaborate with internal stakeholders, third-party vendors, software providers and technology partners to ensure projects are delivered efficiently and aligned with business objectives.
Yes.
We have extensive experience supporting enterprise organisations, government agencies, healthcare providers, manufacturers, ecommerce businesses and multi-site organisations.
Our team regularly works across complex digital ecosystems involving multiple integrations, customer portals, ERP systems, CRMs, ecommerce platforms and business-critical applications.
Whether your organisation operates a single website or a complex multi-platform environment, our team has the experience to support it.
Every engagement begins with an onboarding process designed to set the partnership up for success.
This typically includes:
From there, we begin delivering against agreed priorities while continuously identifying opportunities to improve performance and support your long-term digital strategy.
Every organisation has different priorities, which is why we tailor our approach to each client.
Your Dedicated Project Manager works closely with your team to understand business priorities, assess urgency and coordinate work accordingly.
For clients on Retained Support Services, agreed service levels and response times ensure critical issues receive the attention they require while balancing ongoing strategic initiatives and continuous improvement activities.
Building an internal digital team can be expensive and often leaves capability gaps.
With Emote, you gain immediate access to a multidisciplinary team of experienced specialists for a fraction of the cost of recruiting, managing and retaining multiple internal resources.
Instead of relying on one individual, you benefit from collective expertise across strategy, UX, development, quality assurance, infrastructure, marketing and project management.
As your business evolves, your support model scales with you, providing the flexibility, continuity and expertise needed to support long-term digital growth.
Because we’re not simply a website maintenance provider.
We become an extension of your organisation.
Our role is to help you reduce risk, improve performance, support your internal teams and continuously evolve your digital ecosystem.
From strategic advice and technical support through to development, optimisation and ongoing innovation, we’re committed to building long-term partnerships that deliver measurable business outcomes.
When your digital platforms are business-critical, you need more than someone to fix problems.
You need a trusted digital partner committed to your long-term success.
We support a wide range of platforms and technologies, including WordPress, WooCommerce, Shopify, Shopify Plus, BigCommerce, Magento (Adobe Commerce), Webflow and many other custom and enterprise solutions.
Our team also has extensive experience working with CRMs, ERPs, payment gateways, third-party APIs, marketing platforms and complex business integrations.
If your platform isn’t listed, we’d be happy to discuss your environment.
Once we understand your requirements and the engagement model has been agreed, onboarding can typically commence within a few business days.
The onboarding process includes familiarisation with your business, technical environment and priorities, allowing us to begin supporting your organisation as quickly as possible.
Yes.
Our team regularly assists clients experiencing website outages, security concerns, performance issues or critical business interruptions.
For clients on Retained Support Services, agreed service levels provide priority response times to minimise business disruption.
Absolutely.
One of the key advantages of working with Emote is the flexibility of our support model.
Your hours can be allocated across a wide range of services including strategy, development, UX, content, ecommerce enhancements, technical support, project management, performance optimisation and many other digital initiatives.
This allows your investment to evolve alongside your business priorities.
Because our relationship extends well beyond task delivery.
We invest time in understanding your organisation, your technology, your customers and your long-term objectives.
Over time, we become a trusted extension of your team, providing strategic guidance, technical expertise and proactive recommendations that help your digital ecosystem continue to evolve.
Many of our client relationships have continued successfully for many years because we focus on partnership rather than simply completing tasks.
